September 2008

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Empowering Contact Centre Agents by Delivering Targeted, Engaging, and Effective eLearning

eLearning offers a range of educational outcome and cost reduction benefits for contact centre training delivery. These include reductions in training delivery time, increased agent skill sets, continuity in training delivery and greater content engagement. Through the use of eLearning technologies, agent skill sets can be greatly enhanced by allowing the trainee to learn [...]

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Maximising Training Budgets through Immersive eLearning

In the wider commercial and government world eLearning, or online training, is often represented by an abundance of glorified Power Point presentations. Back and next buttons rule supreme, and while this type of training can provide some visually interesting content it doesn’t necessarily engage learners for long. However, if you’re prepared to spend more on [...]

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